You can only have your DiscoverEU Interrail Pass on one phone at a time. If you get a new phone, you can move your Pass to it yourself. You need an internet connection to do this.
If your phone is lost, stolen or broken, read the section “Phone lost, stolen or broken?” below. In these cases, you need to contact us.
How to move your Pass to a new phone
Before you start: if your travel period has not started yet, deactivate your Pass on your old phone first.
- Download the DiscoverEU Travel app on your new phone.
- Log in with your DiscoverEU account.
- The app will ask if you want to move your Pass from your old phone. Tap Move Pass and follow the steps.
Your Pass and your Trip are now on your new phone. They are removed from your old phone.
Has your travel period already started?
You can still move your Pass yourself. Follow the same steps as above in “How to move your Pass to a new phone”.
Please note: after your travel period has started, you can only move your Pass yourself one time. If you need to move it again after that, please contact the DiscoverEU Travel Team.
Phone lost, stolen or broken?
If you cannot use your old phone, you cannot move your Pass yourself. This is because your Pass is still connected to your old phone. We can help you with this.
Please contact the DiscoverEU Travel Team and tell us what happened. We will remove your Pass from your old phone. Then you can add it to your new phone.
To help us find your account quickly, please include:
- the email address connected to your DiscoverEU Pass, and/or
- your Pass number
When we confirm that your Pass is removed from your old phone, download the DiscoverEU Travel app on your new phone and log in. Your Pass will be ready to use.