If you think your passenger rights weren't respected, first complain to the company that ran your train, boat, bus or flight. If you're not happy with their reply, or don't get one in time, you can contact the national enforcement body in the country where the problem happened.
Train
- Complain to the train company within 3 months.
- The company must reply within 1 month (or within 3 months in some cases).
- Not happy with the reply? Contact the national enforcement body within 3 months.
Want delay compensation for your DiscoverEU Interrail Pass? Contact us instead. How passenger rights work for DiscoverEU travellers
Boat
- Complain to the ferry company within 2 months.
- The company must respond within 1 month and give you a final reply within 2 months.
- Not happy with the reply? Contact the national enforcement body.
Bus or coach
- Complain to the bus company within 3 months.
- The company must respond within 1 month and give you a final reply within 3 months.
- Not happy with the reply? Contact the national enforcement body.
Flight
- Complain to the airline first.
- No reply within 2 months, or not happy with it? Contact the national enforcement body.
Find your national enforcement body
Need advice? Your local European Consumer Centre can give you free help and advice about passenger rights. Find a European Consumer Centre