Yes. You need to connect to the internet at least once every 24 hours. This lets us check that your Pass is valid and helps prevent fraud.
How to keep your Pass active
Open the DiscoverEU Travel app while you are connected to the internet at least once every 24 hours. The app does not update by itself in the background, so you need to open it.
We’ll send you a notification before your 24 hours are up, so you have time to find an internet connection. To get these reminders, turn on notifications for the DiscoverEU Travel app.
Tip: Many trains in Europe, especially high-speed trains, have Wi-Fi on board. Check if your train has Wi-Fi before you travel.
Note: Make sure your internet connection is strong and stable. A weak signal may not be enough to check your Pass.
You also need an internet connection to book seat reservations in the app.
What happens if I don’t connect for more than 24 hours?
Your Pass will become inactive. You cannot use it until you connect to the internet and open the app again. Don’t worry, your saved Trip and journeys will not be deleted.
When you’re back online, it can take a few minutes for your Pass to become active again. Keep the app open until this is done.
Connected to the internet, but the app still isn’t working?
Try these steps:
- Close the app and open it again.
- Restart your phone.
- Make sure you are not using a VPN.
- Delete the app and download it again on the same phone. Then log in again.
Important: your Pass is linked to the email address you used when you applied for DiscoverEU. Always log in with this email address, or you will not see your Pass.
Still not working? Please contact the DiscoverEU Travel Team.