Got a question before or during your DiscoverEU trip? Pick the contact form that matches your topic and you'll get an answer.
Each form goes straight to the team that handles that topic. If you choose the wrong one, your message has to be passed on to someone else first, which slows things down. Take a few seconds to find the right category below.
Find your form
| Contact form | Use it if… | Example question |
|---|---|---|
| Booking Form | You have not yet received your Pass, you are still undergoing ID verification or completing the booking form, or you are unable to access the booking form. | "I uploaded my ID a week ago and it still says pending." |
| DiscoverEU Interrail Pass | Your Pass has already been booked for you by the DiscoverEU Travel Team. | "How do I set up my Pass for travel in the app?" |
| Issues | Something isn't working during your trip: your Mobile Pass, the app, timetables or incorrect data, reservations, or a fine you received. | "My Pass isn't showing in the DiscoverEU Travel App." |
| Seat Reservations | You have any question about seat reservations. | "Do I need a reservation for this high-speed train?" |
| Flight Booking | You have a question about booking a flight as part of your DiscoverEU trip. | |
| Visa | You have a question about visas for your trip. | "Do I need a visa to travel through this country?" |
| I have a disability/health condition | You need support for your trip because of a disability or health condition. | |
| Discounts for DiscoverEU Travellers | You want to know about discounts or benefits for DiscoverEU travellers, including your European Youth Card (EYCA). | "How do I get my European Youth Card discount?" |
| I want to claim compensation | Your train was delayed, cancelled or disrupted and you want to file a claim. | "My train was cancelled and I missed my connection." |
| The DiscoverEU Programme | You have a question about the programme rules, your certificate of participation, or you want to withdraw. | "How do I get my certificate of participation?" |
| Improvement | You want to give feedback on our website, app or anything else we offer. | "The booking page was hard to use on my phone." |
| Security Incident Information | Something seems wrong with your personal data, privacy or account security. | "I got a suspicious email pretending to be DiscoverEU." |
Still not sure?
Pick the form that's closest to your question and explain everything clearly in your message. A few tips for a quicker reply:
- Send one message per question, using the right form each time.
- Include your booking or application reference if you have one and/or your Pass number.
- Don't send the same question through several forms. It won't speed things up, it creates duplicate requests.